Shipping policy

We ship nationwide within South Africa using a fully tracked, door-to-door courier. We do not currently ship internationally.

Processing and delivery times
In-stock orders are dispatched once full payment is confirmed. Orders generally take 2–4 business days to process and a further 2–5 business days in transit once collected by the courier. Pre-order timelines differ (see below). Delivery times are estimates and may be affected by the courier or events outside our control.

Pre-orders
Pre-order arrival dates shown on the product page are estimates provided by our suppliers and may shift if the manufacturer or supplier is delayed. We will communicate significant delays. Pre-order items ship once they arrive and your order is fully paid.

Insurance (recommended)
You can add insurance to your order at checkout, calculated at roughly 3.5–4.5% of your order value. Insurance covers you for loss, theft or damage in transit. We strongly recommend it — without it, reimbursement for courier loss or damage cannot be guaranteed.

Correct address and failed delivery
Please make sure your delivery address and contact details are correct at checkout. If a delivery fails because the address was incomplete or incorrect, no one was available to receive it, or the parcel goes unclaimed and is returned to us, any re-delivery will be for your account.

Packaging
We pack with care, using bubble wrap and protective material to guard against damage in transit. Parcel sizes: Standard (2 standard Pops), Large (up to 6 standard Pops) and Large Plus (up to 24 standard Pops). Track your order any time on the Shop app.