Refund policy

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA).

1. Cooling-off (online purchases)
Under ECTA you may cancel most online orders within 7 (seven) business days of receiving the goods, for any reason, and return them unused and in their original condition and packaging for a refund of the price paid. You are responsible for the cost of returning the goods, and the original delivery charge is non-refundable. Cooling-off does not apply to items excluded by ECTA, for example gift cards.

2. Faulty, defective or incorrect items
If an item is defective, not of acceptable quality, or not what you ordered, you are entitled to a repair, replacement or refund in line with the CPA. Please contact us within a reasonable time of delivery so we can put it right.

3. Minor packaging imperfections (Funko and similar)
Funko Pops and similar collectibles sometimes reach us from the manufacturer with minor packaging imperfections such as shelf wear, small corner dents, minor creases or window scratches. These are inherent to the product, are not defects, and are not eligible for a discount or refund. Where an item arrives with major damage, we will contact you.

4. Damage, loss or theft in transit
We pack every order carefully. We strongly recommend adding shipping insurance at checkout: with insurance you are fully reimbursed if your parcel is lost, stolen or damaged in transit. Without insurance we will still assist you as far as the law requires, but reimbursement for courier loss or damage cannot be guaranteed.

5. Pre-order deposits
Pre-order deposits are non-refundable and are forfeited as a reasonable cancellation charge if you choose not to take a pre-ordered item (see our Cancellation policy). If a pre-order is cancelled by the supplier or manufacturer, or the item never arrives, you will receive a full refund including your deposit.

6. General returns (outside cooling-off)
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, and you must provide proof of purchase. The following are not returnable: gift cards; opened boxes; and items damaged or missing parts for reasons not due to our error. Only regular-priced items qualify for a discretionary return; sale items are final, except where the law requires otherwise, for example faulty goods.

7. How to return
Email us first at info@greenmonkey.co.za. Once approved, send your item to 27 Friesland Street, Goedemoed, Durbanville, Cape Town, Western Cape, 7550, South Africa. Please do not return items to the manufacturer. You are responsible for return shipping costs, which are non-refundable, and we recommend insuring returns over R1 000, as we cannot be responsible for returns lost in transit to us.

8. Refund processing
Once we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are processed to your original payment method within 5–10 business days. If you have not received an approved refund after this time, please check with your bank first, then contact info@greenmonkey.co.za.