Privacy policy

This Privacy Policy explains how Green Monkey Collectibles (Pty) Ltd (we, us, our) collects, uses, shares and protects your personal information when you visit or buy from https://greenmonkey.co.za (the Site). We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

1. Responsible party
Green Monkey Collectibles (Pty) Ltd is the responsible party for your personal information. Our address is set out in our Contact information policy.

2. Information we collect
Order information: your name, billing and delivery address, email address, phone number, and payment information processed by our payment provider. Device information: your IP address, browser type, time zone, cookies, and how you interact with the Site. Communications: messages you send us by email, WhatsApp or social media.

3. How and why we use it
We use your information to process and deliver your orders, take payment, communicate with you about orders and queries, screen for fraud, comply with our legal obligations, and — where you have agreed — send you marketing. Our lawful bases are performance of our contract with you, our legitimate business interests, your consent for marketing, and compliance with the law.

4. Who we share it with
We share personal information only as needed to run the store, including with Shopify (our e-commerce platform), PayFast (payment processing), our courier partners (to deliver your order), and analytics and marketing providers such as Google and our email provider. We do not sell your personal information.

5. Cross-border transfer
Some of our service providers, including Shopify, store and process data on servers outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection, as required by POPIA.

6. Direct marketing
We will only send you electronic marketing if you have opted in or are an existing customer, and you can unsubscribe at any time using the link in our messages or by emailing info@greenmonkey.co.za.

7. Retention
We keep your order information for as long as needed to fulfil your order and to meet our legal, accounting and tax obligations and resolve disputes. You may ask us to delete information we are not legally required to keep.

8. Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse.

9. Your rights under POPIA
You have the right to access the personal information we hold about you, ask us to correct or delete it, object to processing, and withdraw consent to marketing. To exercise these rights, contact info@greenmonkey.co.za.

10. Information Officer and complaints
Our Information Officer (the directors of Green Monkey Collectibles (Pty) Ltd) can be reached at info@greenmonkey.co.za. If you believe we have not handled your information properly, you may lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.

11. Children
Our Site is not directed at children under 18, and we do not knowingly collect their information without parental consent.

12. Changes
We may update this policy from time to time. The latest version is always available on our Site.